IRS Gathering Ideas to Enhance Taxpayer Experience

The IRS Independent Office of Appeals, in collaboration with the National Taxpayer Advocate, is reaching out to the public to gather feedback on how it can enhance conference options for taxpayers and their representatives. This initiative aims to provide improved accessibility and convenience to individuals who are not located near an Appeals office, as well as promote participation among taxpayers with disabilities and limited English proficiency. The IRS welcomes public comments on this matter, and taxpayers are encouraged to share their suggestions by emailing before July 10, 2023.

Resolving Tax Disputes through Appeals

When it comes to settling federal tax disputes, the IRS Appeals Office plays a vital role in ensuring a fair and impartial process for both taxpayers and the government. Appeals officers engage with taxpayers to discuss potential settlements through conferences. These conferences can be conducted in various ways, including by telephone, video, or in person. The final decision on the mode of meeting is determined by the taxpayer, granting them the flexibility to choose the most suitable option.

Expanding Conference Options for Taxpayers

Recognizing the need to adapt to the changing circumstances brought about by the COVID-19 pandemic, the IRS Appeals Office has expanded its access to video conferencing. This measure was implemented to cater to taxpayers’ needs while ensuring their safety and convenience during these challenging times. By incorporating video conferences, taxpayers can engage in meaningful discussions with Appeals officers from the comfort of their own homes or offices, eliminating the need for travel.

In-Person Conferences

For those who prefer a face-to-face interaction, the IRS Appeals Office maintains a presence in over 60 offices across 40 states, where taxpayers and their representatives can opt for in-person conferences. This ensures that individuals who value the personal touch or have complex cases that require detailed discussions, have the opportunity to engage with Appeals officers directly.

Ensuring Accessibility for All

Accessibility is a key consideration for the IRS Appeals Office. Through this public feedback initiative, the office aims to gather insights and suggestions on how to encourage the participation of taxpayers with limited English proficiency and ensure that conferences are accessible to individuals with disabilities.

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